Privacy policy

Last Updated: February 18, 2026

At Matab Hakeem Musa, we operate this website and online store to provide you with a smooth and personalized shopping experience. This includes all related content, features, tools, products, and services (collectively referred to as the “Services”). Our store is powered by Shopify, which enables us to deliver these Services efficiently and securely.

This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, make a purchase, or interact with us through the Services.

In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will take precedence regarding the collection, processing, and disclosure of your personal information.

We encourage you to read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agreed to the practices described in this policy.

Personal Information We Collect or Process

When we refer to “personal information,” we mean any data that identifies you or can reasonably be linked to you or another individual. This does not include information that has been collected anonymously or properly de-identified, so that it cannot be used to identify you.

Depending on how you interact with our Services, your location, and as permitted or required by applicable laws, we may collect or process different types of personal information, including insights or inferences derived from that information.

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties.

How We Use Your Personal Information

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes personal information related to your use of our website to help operate and improve the Services. Any information you provide may be shared with Shopify and trusted third parties, including those located outside your country, where necessary for service delivery.

We may also use advanced Shopify features that rely on data from your interactions with our store, as well as with other merchants and Shopify. In these cases, Shopify may process your personal information to support and enhance these features.

Shopify is responsible for managing this data processing, including handling any requests related to your privacy rights. To learn more about how your information is used and the rights available to you, please refer to the Shopify Consumer Privacy Policy or visit the Shopify Privacy Portal, depending on your location.

Third Party Websites and Links

Our Services may contain links to third-party websites or platforms that are not owned or controlled by us. If you choose to access these external sites, we recommend reviewing their privacy policies, security practices, and terms and conditions, as we are not responsible for their content, policies, or operations.

We do not guarantee the accuracy, completeness, or reliability of any information found on third-party websites. Any information you share on public or semi-public platforms, including social media, may be visible to others and used without restriction by both us and third parties.

The inclusion of any third-party links does not imply endorsement of their content, services, or operators unless explicitly stated on our website.

Children’s Data

Our Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. If you are a parent or guardian and believe that your child has provided us with personal information, you may contact us using the details provided below to request its deletion.

As of the effective date of this Privacy Policy, we do not knowingly sell or share personal information of individuals under the age of 16, as defined under applicable laws.

Security and Retention of Your Information

Please note that no security system is completely secure, and we cannot guarantee absolute or perfect security of your information. Additionally, any data you transmit to us may not be fully secure during transfer. Therefore, we advise you not to send sensitive or confidential information through unsecured communication channels.

We retain your personal information for as long as necessary based on several factors, including maintaining your account, providing our Services, complying with legal obligations, resolving disputes, and enforcing our agreements and policies.

Your Rights and Choices

Right to Access / Know. You may have a right to request access to personal information that we hold about you.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the “sale” or “share” of your personal information or to opt out of the processing of your personal information for purposes considered to be “targeted advertising”, as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent from your web browser or device.
Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:

Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.

You may exercise your rights through the options provided on our Services or by contacting us using the details below. To understand more about how Shopify processes your personal information and the rights available to you, including those related to data handled by Shopify, please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising your privacy rights. However, we may need to verify your identity before processing your request, as required or permitted by law. Where allowed, you may also authorize an agent to submit requests on your behalf. In such cases, we will require proof of authorization from the agent and may also ask you to verify your identity directly with us.

We will respond to your request within a reasonable timeframe in accordance with applicable laws.

Complaints

If you have any concerns or complaints about how we handle your personal information, please contact us using the details provided below. Depending on your location, you may also have the right to appeal our decision by reaching out to us again or by filing a complaint with your local data protection authority. For individuals in the EEA, a list of relevant supervisory authorities is available here.

International Transfers

Please note that we may transfer, store, and process your personal information outside of your country of residence.

If we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, we will use appropriate safeguards such as the European Commission’s Standard Contractual Clauses or equivalent approved mechanisms issued by the relevant UK authority, unless the destination country has been recognized as providing an adequate level of data protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Any updates will be posted on this page, along with an updated “Last updated” date. Where required by applicable law, we will also provide additional notice of such changes.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at matabhakeemmusao@gmail.com or contact us at Shop No. 5, Khaleel Center , 809-B, Ravi Block Allama Iqbal Town Opposite Sabzazar Orange Line Metro Train Station, Lahore, PK For the purpose of applicable data protection laws, we are the data controller of your personal information.